Hurricane Ian updates

We are actively monitoring the situation with Hurricane Ian.  Our core value to “Always do the right thing” means that today – and every day – we will do all we can to be there for you when you need us.

The safety of our team members during this storm is a top priority. Our call center is open and working from home to answer your calls. In the event that some team members lose power, we may experience limited availability to answer your call. Please submit a form through our website for any non-urgent requests. 

Service Areas with Limited Service 

  • We will be unable to provide service from Thursday (9/29) starting at 8 pm until Saturday (10/1) at 8 am for the Lowcountry. 
  • Kiawah has closed to any service trucks on Friday (9/30) and Saturday (10/1)
  • Downtown Charleston/Peninsula area is expected to experience flooding by 11 am Thursday (9/29) making service by our trucks impossible until waters recede

General Updates about Service

We have a limited number of technicians who will be available for an emergency basis. Due to the winds expected with the storm, our service trucks are unable to travel over the area bridges once wind speeds reach 30 mph. Even if it’s not raining, we may be unable to get a technician to your area. We are working to re-route our technicians to service requests based on where they live in the Lowcountry. 

If you experience a loss of power, our electricians are likely unable to assist with this. Please reach out to your local power company to report the outage. 

  • For Dominion Energy click here or call 1-888-333-4465
  • For Berkeley Electric click here or call 1-888-253-4232
  • For Santee Cooper click here or call 888-769-7688

Once the storm passes, we will have a limited number of electricians who are available if you see smoking or sparking from your electrical system once power is restored. 

Please note that with a loss of power you will notice that your water heater, sump pump or other electrical systems will not work. If your water heater is in a part of your house that experiences flooding, please set up a call for a plumber to take a look. Once water hits part of a standard tank water heater, it cannot be repaired. 

We will do our best to keep this information updated. Please stay safe during this storm. 

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We believe that happy team members lead to happy customers and that every call and every customer matters. When you reach out to us for routine plumbing services, heating system installation, or even emergency air conditioner repairs, you’ll be treated to friendly, professional, and fast service from our experienced team. We’ve tackled thousands of jobs—over 60,000 to be exact—and we are fully prepared to help you with your home service needs!

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The Preferred difference...

  EMERGENCY SERVICE AVAILABLE

  Up-Front Pricing & Financing

  Fast and Local

  Courteous Technicians

  Highly Reviewed

  Expertly Trained Technicians

We believe that happy team members lead to happy customers and that every call and every customer matters.

When you reach out to us for routine plumbing services, heating system installation, or even emergency air conditioner repairs, you’ll be treated to friendly, professional, and fast service from our experienced team. We’ve tackled thousands of jobs—over 60,000 to be exact—and we are fully prepared to help you with your home service needs!

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