Preferred Home Services Reviews

Very good

I called this company today just to see if o can get an appointment for my dishwasher and my service technician Chris Crawford was amazing he explained more about the service that the company offers I called for one thing and end up getting a membership and also got my hot water tank drained out today I’m very happy with my service today and will be telling my family and friends about this company.. Thank You Chris Crawford …

Griffin was fantastic and so professional! I highly recommend this company!

I had a great experience with Joe from Preferred Home Services – Domino. He was professional, punctual, and clearly knowledgeable about his work. He took the time to explain everything in a way that made sense and made sure the job was done right the first time. What stood out most was his attention to detail and willingness to go the extra mile to ensure everything was working perfectly before he left. It’s not always easy to find someone reliable, but Joe definitely delivered. Highly recommend Joe if you’re looking for quality service you can trust!

Tech jay was great, he focused specifically on the problem and didn’t try to up sale anything. Problem is solved for a reasonable price.

Garrett was great! Helpful, professional, and efficient! Diagnosed and fixed the problem right away.

We had our pre-summer HVAC inspection with Griffin today and he was great!

Chris did an excellent timely job.

Griffin is King!

Mr. Austin with Preferred Home Services always does an OUTSTANDING JOB on our plumbing repairs so we ALWAYS request his services when we need repairs done to our home!☺️👍🏿!!

Griffin was top notch very polite very friendly. He explained the issues we had very thoroughly an overall great experience he came on time. I really appreciate the support.

This morning we had the privilege of having our toilet issue resolved by Dee, a very pleasant , well informed technician with the work well done in record time. It's so good to know that he is efficient and that the job really matters. It's a blessing.

Caden was very nice and did good work.

Awesome company. Polite, courteous, cost conscious, and local. I will definitely call Preferred Home Services whenever I have need for their services and will certainly recommend them to family and friends.

Thomas was great.He did a very good job. He is a very pleasant man. He is an asset to your company.

It was my annual maintenance check for my HVAC unit.

Had a great experience with this team! They were polite, respectful, timely, and explained their craft well to me. They are hard workers and cleaned my home up pristinely. I worked most closely with Felix, Noah, Chris, and Brian. I would recommend them!

Xavier Diaz was very Professional from start to finish. He was very detailed in Explaining the details of the services..

Two days before the snowfall, our downstairs heater stopped working. It had frozen over. Stephen quickly responded and found the problem. It was a part that needed to be shipped, however, as soon as it came in, he was on the way to put it in and have us back up and running. Steven is a tremendous technician and knows the ins and outs of air-conditioning/heat pumps. I could not have asked for a better technician or a better company. These guys rock!

The customer service rep who called to schedule was polite and positive, but the star of the show was our plumber, William. He executed very logical troubleshoot, drove an hour away to get parts, came back and the obvious solve didn’t work, but the problem then didn’t make sense. He reviewed our other possible options including replacing the faucet in question, but kept plugging away at it on professional instinct. He got in his car to leave, came back to the front with a Eureka moment. He found the culprit of our problem, a restrictor piece the size of a pea that had broken (a low probability problem) and got us back up and running. Excellent job, good dude, highly recommend.

Tony was patient in answering all my questions! He explained what caused the garbage disposal failure and gave several options for replacement. I appreciated his honesty in discussing, working out an option that worked best for me. He was professional and his customer service was excellent. Thank you!!!

Preferred Home Services came out to do my annual electrical system inspection and maintenance. My technician, John Chrysostom was excellent! He inspected the breaker box and outlets inside and out. He took pictures of everything and explained his findings. Overall my electrical system is in good shape except for a few minor things and one serious issue. He identified two over protected circuits, a lack of. GFCI on my washing machine outlet, and an outside outlet that was full of water… yikes! He also identified a couple of additional areas where upgrades/improvements could be considered but weren’t urgent. He took the time to explain my options, priced everything out and made the necessary repairs. I was provided with a full explanation with photos of the serious issue outside to send to my HOA. Excellent service! In addition to the exceptional service provided by my technicians, the office communication was excellent. I knew who was coming and when they would arrive to the minute! Always a pleasure doing business with Preferred.

Great Service. Thank you

I am very satisfied with the job that Xavi from Preferred Home Services did on Maintenance for my A/C unit. He was thorough and did not rush through like so many other contractors. I am definitely using him for my furnace servicing in the Fall.

Chan was the best and very knowledgeable of his job I would recommend him to my family job well done

Great Service Garrett Walker answered all my questions. Very knowledgeable.

My experience with Preferred home is always professional and courteous. Justin explained the services he would provide snd did them efficiently. I am certainly thankful for the recomendations and for the professional service that would prevent problems with maintenance in the future.

I can't begin to say how wonderful this company is. Jesse and Ryan came out to our home and did a huge job on our septic lines and pipes/drains. It wasn't an easy one I know but they had the best attitudes throughout the whole job. Professional, skilled, knowledgeable, great at communicating! Jesse and Ryan thank you for all your hard work! If you need a company that will actually fix your issues, tell you what's going on and make you feel comfortable then this is your company! Highly recommend!!

Preferred does an excellent job, is willing to please, and is very friendly, and they take their job. Very seriously, to make sure the customer is happy. I will get them again and recommend them to anybody who needs help. I am a happy customer.

Joe was great. Came for a plumbing inspection. Everything was fine. Did not feel pressured but ended up doing three soon to be needed services. Joe spent all day on the projects. Was very professional. Was responsive to my needs and questions. Even needed to spend extra time clearing path to do the work. So pleased with this service.

Chris was extremely professional and friendly. His expertise was evident concerning the quickness and cleanliness of the repair and work site. I would highly recommend and use them again.

Quick and easy

Garrett was efficient, knew his trade, professional, personable! Signed for a year contract great care!

These guys know what they're doing!

Nick was courteous and efficient. He solved the problem quickly and gave us suggestions. It was easy to set up the service and response time was great.

Awesome Service

I am in the process of purchasing a new house. Instead of calling an inspector to that doesn’t know anything and tells me to call a license hvac company I called Preferred. Mr. Clifton came out and met me at the new house and was an absolute beauty. Like a true mountain lion he hopped into the attic and did a full diagnostic of the hvac system! Even being 3 years old there were install issues and now I have peace of mind thanks to Mr. Clifton. I HIGHLY RECOMMEND Preferred Home Services and Mr. Clifton.

Here's a natural, detailed 5-star review you can use for a plumbing contractor who replaced a water heater and backflow valve: --- ⭐⭐⭐⭐⭐ Absolutely Outstanding Service – Highly Recommend! I recently needed to replace both my old water heater and the backflow valve on my property, and I’m so glad I chose Preferred Home Services. From the very first call, their team was professional, responsive, and honest about pricing and timelines. They arrived on time, explained everything clearly, and walked me through the options for the new water heater (including energy-efficient models). The installation was done cleanly and efficiently — no mess left behind, and they even took away the old unit for me. The backflow valve replacement was handled with the same level of care and expertise. They made sure everything was up to code and tested both the new water heater and the backflow preventer thoroughly before leaving. The difference in hot water recovery time and overall performance is night and day. My water pressure is better, and I finally have reliable hot water again without worrying about leaks or code violations. If you need reliable, trustworthy plumbing work — especially water heater or backflow valve replacement — look no further. Jacob and Michael are the real deal. I’ll definitely be calling them for any future plumbing needs. Thank you for the excellent work! — Stephen in Summerville SC

Sage is a Mastef Plumber who identified the problem I needed help with. What I really appreciated was that he was able to explain the problems to me and what he recommended to fix them. His knowledge of the plumbing system, parts & how the repairs could make the system more efficient & last longer convinced me that it was a good inestment. Sage was knowledgeable, wasted no time, and was respectful of my home and my time. The cost was a little more than I expected, but he fixed the problem,wasted no time, and I recommend Sage and Preferred Home Services.

Efficient, thorough, pleasant disposition. Great having him in the house.

Josh Hood was extremely professional and helpful when our AC unit needed repair. Highly recommend this company!

John explained all the work he was about to do. He worked quickly and was very thorough. He was polite and demonstrated a great deal of knowledge about home electrical systems. Recommend him as an excellent technician.

Courteous, efficient and informative. Tech Shawn

Ryan was excellent.He explained everything thoroughly. Very nice young man.

Definitely a very thorough inspection of our units

Very prompt and same day service! Our tech Sage was very knowledgeable and polite. Enjoyed Sage and he was very understanding and explained everything in detail! Can’t ask for anyone or company better!

Griffin King is amazing, he came checked out our HVAC system to ensure it was working properly. Took the time to explain what he saw as far as how to fix our dust problem. He made recommendations to alleviate the dust. Griffin is professional, courteous, knowledgeable and friendly. He’s a keeper your company is fortunate to have Griffin as an employee. Kudos to Griffin King

I've been using Preferred Home services for several years and very satisfied with the services they perform. Every technician that has serviced my heat pump systems and tankless water heater has been nothing less than friendly and professional. I'm always notified in advance of their arrival. The technicians explain their findings, provide solutions, make me aware of issues that eventually will occur through normal usage and wearing out of the system components that eventually need replacement along what they found concerning the current condition of a part or system component and potentially how much longer it may remain functional. They document and track all service work records performed so that other technicians are aware of the history of prior service and maintenance work when they come to service my systems. My experiences with Preferred and all their staffing has been great. I'm glad I found Preferred Home Services and would certainly recommend them to anyone.

It was my annual maintenance check for my HVAC unit.

I found these wonderful people a short time ago and they recently installed a new hvac system in my house. It was finished in a day. Everyone from Preferred I’ve met so far is professional, efficient and knowledgeable. Awesome customer service. Thanks to everyone involved.

While dealing with a separate issue in my home, the hot water tank replacement was the last thing that I thought would be the easiest to handle. When Matt assured me same day replacement, I was shocked! Thank you so much!

Chris Clifton tech representative Preferred in a very professional way because of that

Griffin did a great job with the maintenance on my HVAC system. He was very friendly, on time, explained in detail everything that he did, and was clear with all additional information that the system could use. Very happy with this tech. Definitely recommend.

The best of the BEST! I couldn't recommend Preferred Home Services enough. The staff is friendly, fast, and courteous. Hailey kept us updated on our service throughout the day and had a technician to our home in record time. From the office staff to the field technicians, no one else compares!

Chris was very professional and quick to respond. He gave an appropriate amount of time to address the problem versus leaving too early. He did a solid plumbing/sewer line upgrade.

The installation of our replacement hot water heater was done the next day and we had hot water very quickly. We highly recommend this company and installer.

Great service! They where very friendly and helpful and the service was fast and great!

Excellent repair to a complex plumbing problem caused by a former plumber who went out of business

Communicated via text when requested, everyone was within the time range of arriving, communicating, and following up. I was given a fair price for coming out and it rolled into the total bill which was on the lowest end of the estimate I was given. The service member told me there were a couple of steps to clear the issue and he would come get me at each step in the process if the first did not work. This kept me in touch with the budget and what was being done. Greatly appreciate it.

Freddie was so Courteous, on time extremely professional, friendly and sweet attitude.Nice smile Lee up the awesome work that you do.

Logan and Dennis were amazing. They walked me through everything and helped put my mind at ease about everything.

I have an older model a the fan motor went bad, despite having trouble finding the motor, Will made sure to do everything quick and make it an amazing experience for me to have a great birthday!!!

Great service and attention to detail, great guys, very thorough

Jillian did a great job!

After a bit of a rough start with attempts by other plumbers, they sent over Joe Naumann. He did the job and was very professional, communicated well and cleaned up before he left. Very competent and thorough and was able to complete this somewhat complicated repair without issue.

Excellent service, technician you can trust.

Fantastic. Resolved my issue easily. Very knowledgeable.

Service was great — easy to book and prompt. Kyle, my technician, was knowledgeable, efficient, and was able to make repairs on the spot!

The two people that came to my house did a wonderful job. They found the problem immediately and went ahead and flushed my tankless hot water heater.

Victor was great, knowledgeable, and very efficient. Thank you for sending him out.

I would like to thank LB, Connor, chris,,Lucas, and Trey for the great job they did in service with my a/c unit with installation from start to finish in a timely manner and cleaning afterwards. Definitely a great team at preferred if anyone is needing some home service done. Thank you guys.

Ricky H. Is awesome. Thank you !

Corey B. did a great job with my HVAC repair.

Thorough and very helpful in their recommendations!

Griffin was absolutely fantastic! ⭐⭐⭐⭐⭐ He was efficient, knowledgeable, and incredibly professional from start to finish. He took the time to explain everything clearly and made sure the job was done right. On top of that, he was friendly and easy to talk to—which made the whole experience even better. Bonus points: he even got along great with our dogs, which says a lot! 😄 Highly recommend Griffin for any HVAC needs!

Wesley came out and pumped our septic tank, he did a fantastic job he was very informative and I highly recommend them for any job that you have!!

Tony, was thorough and personable. He completed the job in a reasonable amount of time. Strongly recommend.

Very thorough and did a good job.

Great service. Professional, knowledgeable and efficient.

Preferred Home Tech Chris Clifton rode to our rescue this afternoon after I requested a service call to determine why my upstairs thermostat stopped working. Chris found a clogged drain in the HVAC unit in the attic and promptly and thoroughly drained the entire system to prevent another clog. He also recommended some preventative measures we can take for a reasonable price. Kudos to Chris for going beyond the obvious to get the best possible results for us!

Joe was a pro and though full explaining everything thanks

Sage explained everything and fixed my drain with great service

Griffin King was very professional and thorough in servicing our HVAC system and his recommendations are very helpful.

Friendly professionals. On top of HCAC maintenance.

Excellent service and installation of clean out.

UPDATE 4/1/2026: I still have nothing but positive things to say about Preferred Home Services. Their Customer Service Rep called and texted - keeping me abreast of the scheduled visit. In addition, I like the fact they still text the name, photo and information on the technician that will be servicing your call. Now that's a nice safety feature - knowing who is coming to your home. This time it was their technician, Jonathan Ginn who fixed my clogged shower stall and sink in my master bathroom. He was professional and knowledgeable on what needed to be done. And it was done quickly. I'm glad I am a customer of Preferred Home Services! __________________________________________ I have nothing but great things to say about Preferred Home Services, especially the service technician, Scott Loutner. From the moment I called asking for services, until the end when my new toilet was installed, there was nothing but knowledge, dedication, and professionalism. I was not disappointed. I will definitely use Preferred Home Services again for my HVAC needs. They made me smile today!

Preferred Home Services takes care of all our household needs. The electrical, HVAC and plumbing. The technicians are always prompt and extremely friendly and we’ve never had a bad repair. We are also part of the Veteran program and get semi annual, free inspections of our electrical and HVAC. Our HVAC started making its 10 year noises and on a recent inspection realized we were losing refrigerant. We came to a compromise on replacement and were given good options. Ethan and Marcus came in, put in a long hard day and got the job done. Things are running smoothly! I might note that the company even sent over pizza from a Friday pizza party they were having at the office for their technicians. Seems like a great group of people! Always recommend!

Great job and a on time team he was very polite and cleaned up after he was finished

Joe did an excellent job! Preferred Home Service is top tier, highly recommend!

Another GREAT experience with Preferred Home Services. They furnished and installed our new thankless hot water system. Well done be all involved. Thank you.

Griffin performed my annual inspection and did an awesome job! He clearly explained what was accomplished and also recommended what may be needed down the road. I would definitely recommend his services.

Griffin, king from preferred, did my inspection on my hvac unit. Very professional . Very nice young man. Excellent service from preferred.

Excellent in all areas of business and professionalism.

Had my yearly inspection on my Ac/heat pump today. I received plenty of communication leading up to my appointment and I even received the name and a picture of the technician coming. The technician (Ricky) explained what he was going to do and went over everything when he was done. He was very thorough and answered my questions about some of the concerns I had about the unit. He found a few issues and was able to fix at the time of the appointment for a very reasonable price. I highly recommend.

Awesome. Kyle explained everything very clearly so we could understand.

Nick epitomized excellence in service and professionalism. Took time to explain the problem and give advice about how to avoid future problems.

Raymundo was an excellent technician, doing great, quality work on our outside AC units.

Excellent service

Griffin was fabulous! Professional service !

Caleb Miller was very professional. He demonstrated being prompt, courteous, and a very thorough technician.

Chris was a professional. He was informative and knowledgeable.

Caleb was fantastic; super thorough and so respectful. The whole experience was great!

Had a great evaluation with Griffin King!

These guys continue to impress every time I call them for something relating to my house.

Very pleased. Tech was very professional. Arrived on time , worked quickly, explained clearly, and didn’t leave a mess.

professional and detailed explanation of services rendered

We had our yearly service for our Tankless Hot Water. Sage was our service person and was amazing. He explained everything he was doing, answered questions and was very professional. I would suggest him and this company for services you need. I also get my HVAC system serviced yearly too with Preferred Home Services. I suggest you consider them for services you need.

Great experience. Answered all my questions and was very thorough.

Cassie and Dennis were proficient, efficient and attentive.

Scott H. is personable and professional. His service has continued to keep us as Preferred Home Services customers when needed. Highly recommend the Preferred team.

Corey was excellent. Explained what was needed and he did it.

Austin G. was fabulous, very knowledgeable, explained everything step by step, explained discounts. So happy with the work, I purchased a membership! Will always use Preferred Home Services for all of our needs.

Needed electrical panel inspection. Technician was knowledgeable, efficient and courteous! I would recommend their services to my friends & family.

Maddy was amazing! Very professional and efficient. I would recommend highly!

Very professional crew and high quality work performed.

I called Preferred with a broken tankless water heater on a Sunday. Not only did they come out, they had another unit in the truck ready to go. Matt, our technician, was top-notch. He explained the process before starting and answered all of our questions. His professionalism alone will make us call again. Thanks Matt!

John was great, helpful and professional

Griffin was great. He went above and beyond. The kids loved him as well.

Griffin K. went above and beyond for our HVAC services. We are very appreciative for the help!

Was very satisfied and your employee, he was very professional and thorough!

Mike was great and very knowledgeable

Everyone at Preferred has been very professional and honest, any technician that has come to the house has always been straight forward and honest. This company is the best by far for HVAC or plumbing repairs. Xavi did an excellent job Thank you for what you do Sincerely, Craig Inman

Professional and courteous team

My service with Preferred Home services was amazing! When I first noticed a leak coming from my house we called preferred home services to come out and find out what the issues were. We first consulted with their technician Maddie Hutchison who was amazing. She found the issue and let us know the different options that we could choose to repair or replace the pipes. She was very knowledgeable and helpful in us deciding on going with a replacement of our existing pipes. This was not the first issue that we have had and being on a slab home our best option was to replace the existing pipes and reroute them to the attic to avoid having the same issues. So Maddie put in for our service and we had technicians here scheduled for a two day replacement the following day. We then met technicians Chris Harbit and Garrett Dunn the first day. Maddie came with them and they all explained what we could expect over the next couple days. Chris and Garrett went to work running the new pipe lines throughout our home and during this time we got to know them. They were very nice and always informed us of what the process was. The second day they had the help of a third technician Taj Elliott who was helping with the project to insure that on the second day while everything was being switched over to the new pipes that we wouldn’t be without water for a prolonged amount of time. In fact the first day we had water the entire day only time we didn’t was to switch over to the new water pipes. Every person we talked to was very knowledgeable and helpful also made the whole experience very smooth and easy. They all credited their great work to their amazing boss Ben Milak(spelling might be wrong on last name, sry) anyways, he’s the reason we had such great plumbing technicians. We wanted to make sure that everyone knows how much we appreciated all their hard work and amazing customer service!! Honestly I would call them for any plumbing issues that I might have in the future. They have an amazing team.

Replaced two toilets shower head and fixed sink and shower faucet

Sage and Alex came out today to give us a quote on maintenance and flushing for a tankless hot water heater. We also had other questions about why it took so long to get the hot water to the faucets and if there was anything we could do. They offered a solution that was not mentioned by any other company we have spoken to. They were very knowledgeable, polite and not trying to just make a sale. We ended up going with their service. It was refreshing to meet these two gentlemen.

Matt was very professional and knowledgeable throughout this process. Would highly recommend.

Out first floor toilet was gurgling so we called to have it checked. Turned out there was a blockage in one of the pipes to the street. Quickly taken care of by Joe, who was awesome - he’s a great ambassador for your company!

Chan did a superb job and a very nice person and would recommend him to anyone

My technician, Freddie, was amazing! He explained everything to me before he did the work. I had to have a new junction box installed and a new light fixture. I also needed a surge protector installed in my breaker box that I didn’t realize I needed. I won’t hesitate to call Preferred Home Services in the future should I need them!

Company met all expectations. It was professional and and proactive be the service tech and outstanding job. Fix the situation and provide alternatives very professional.

2 BR 2 Bath complete slab (patio) home repipe. Extremely happy with the project results and the professionalism, communication, consideration, respect, and customer service from this company throughout the project and the first class crew that made it happen. Johnny Galivan was project estimator and manager. Nicholas Coley was journeyman licensed plumber lead with Adam and Gabe rounding out the Greer SC based crew. Jeane Robinson from Charleston offices handled the scheduling and financing. All were great and so was the work. 37 year old copper and PB piping (standard 1975 to 1995) was replaced with PEX piping complete from the meter and throughout the home including proper PRV station, shutoff valves, and access panels. I was concerned with amount of drywall patching that could be required with a job like this and the team was fantastic at keeping that to a minimum. Cold weather concerns were addressed with insulation and replacement pipe routing. Preferred Home Services labor and materials warranty also helps ease that concern. Johnny gave me fair and competitive pricing for the work and good advice as I made my decision between Preferred and a less expensive local (smaller) plumber I considered. If considering a similar large project BE SURE personnel and the job lead is licensed! Many smaller plumbing companies can perform the work under the owners license but be aware that potential future insurance coverage (such as a pipe burst) may not be covered if repipe work was not DIRECTLY performed by a licensed plumber, (depending on your insurance). Also drywall work would have been much more extensive and costly with the small plumber option. If you are contemplating a planned or emergency whole home repipe due to old piping age or failures, I highly reccomend you consider this company and crew!

Matt was very professional and friendly

Serviceman was kind, efficient, and upfront. Couldn't have asked for more.

The service provider Dee did an excellent job was very thorough and complete wonderful person

Caden did an exceptional job with our HVAC system. He came on time and provided his expert assessment of our HVAC unit. Suggested what needs to be done with the price. Very pleased with his performance. Also, Dylan paid us a visit to check out the electrical systems. His knowledge on his field of expertise is exceptional. Thoroughly impressed with his recommendation. Thanks

Had a leaking faucet. They came out the same day and repaired the leak. The technician explained options and prices before doing the repair.

I had a great experience with Preferred Home Services. They were incredibly fast to respond when I had an issue, which made a stressful situation much easier to handle. Lauren was also wonderful to work with and very accommodating when it came to scheduling, making the whole process smooth and convenient. Dee and Hawk were outstanding—professional, knowledgeable, and clearly skilled at what they do. The quality of their work was top-notch, and they took the time to make sure everything was done right. I really appreciated their attention to detail and friendly attitude. I would definitely recommend Preferred Home Services to anyone looking for reliable and high-quality service.

LB was very professional and knowledgeable. Highly recommended.

Our technician Jaylen showed up on time, was very professional and was very knowledgeable. All the work he did was professionally completed and we feel confident in everything he did. Highly recommend Preferred Home Services.

John Masservey was very friendly and professional. He diagnosed a potential problem with the AC unit and ensured my air purifier was working properly. He went and found needed part and fixed unit the same day. Thanks John and Perferred Home Services

Finally a company that cares about the customer. Very friendly person who I spoke to on phone. She was very helpful and made me feel they cared and would get a technician to fix my heating system. Technician was professional and ensure my system was operating properly. Thanks for the help and will use Preferred Home Services from now on. I'm still waiting to be contacted by another company that I purchased a maintenance plan and was supposed to be priority. Thanks again for your customer service. February 2023 update: I had my AC and heating system replaced. James, Raymundo, and their crew arrived on time and explained exactly what would take place. I was very impressed that the first thing they did was protect my floors. They kept me informed throughout the day and kept the work area neat. They performed all tests upon completion and explained the operation of the new system thoroughly. Professional job all around. I highly recommend Preferred Home Services!

Had somewhat of an emergency plumbing issue, that we thought had been resolved based on prior service from other companies (not Preferred Home Services), and they were able to come out within an hour. Dee took his time to correctly diagnose the issue and was able to resolve the same day.

Quick and efficient.

Shout out to Dan! This guy is such an excellent employee and provides awesome customer service and work. If you want something done right, call Preferred Home Service and do yourself a favor, ask for Dan.

The young man that came out to service my a/c units was great! He was very knowledgeable, he answered all my questions in language I could understand. He saw several issues and he explained what was wrong told me what was urgent and what could wait. He also suggested different ways the repair could be resolved. He was very professional and also very personable. He is a super representative of his company.

Griffin was my technician today, and he did a thorough checkup of my hvac system. He was very professional and personable, and went above and beyond expectations. He even did a little maintenance on my mailbox! I have used Preferred Home Services for many years and have always been satisfied with their work. I have also recommended them to several people and know that they are very reliable. I highly recommend them.

Adam was fantastic during our tuneup! Very professional and courteous. Provided us a lot of great information to consider without any pressure.

Chris Crawford did a great job with the instillation of the new water heater. He was very professional in his attitude and work. He cleaned up after himself and left our garage better than he found it. He is a great asset to your company. We would be happy to have him back at any time we have another need. Archie and Anne Fortenberry

On time, great communication, professional service techs, fair price. Thank you Preferred!

Our technician, Ricky, was professional and friendly. Ricky took the time to explain his findings thoroughly and offered solutions. He made the requested work in a timely matter and kept us updated on his progress. Preferred Home Services is extremely lucky to have Ricky as part of their company. We would highly recommend Preferred Home Services.

Danthony was my technician and he was very professional and knowledgeable. He explained what may need to be done along with pricing afterwards I he was able to perform the service at that time. He was quick and very helpful. He was kind. I would recommend this company especially Danthony.

Quality service from beginning to end. Parker Ford was our serviceman and he explained everything clearly. He described what the possibilities were and then got to work. He took care to cover his work area and cleaned up after himself. Parker was such a pleasure to deal with that we have chosen to make Home Preferred our go to for future work needed on plumbing and other areas of service that may be needed for our home.

The young man was very knowledgeable and diagnose, the problem very quickly. Told us what needed to be done, and How much it was gonna cost? And was gone within an hour. I would definitely suggest Preferred Home Service to anybody who needs something done quickly.

Today preferred home services came out for part of my preferred partner program to check on my hvac system, Mr. Griffin King responded promptly and professionally. He kept me up to date on what he was doing as he worked through his checklist. After he was done he gave me some things he noticed that could be worked on and didn’t pressure me to purchase right away, which I appreciate. He was great! I can see why preferred has hired him on staff!

My technicians were early courteous, well knowledge and professional would highly recommend to anyone looking to have a gas line installed!

On time, professional and fast. True quality service!

Austin was good explaning the value and benefit of a UV light .. The cost of $59.00 gor chrcking my furnance and air conditioner was a good fair price reasonable price and truly appreciated.

Very courteous and right to the job getting it done quickly I would give him a 10 out of 10

They have always been able to come the same day which is so convenient!

Everything was great. Very professional

Very Helpful and Informative/ Great customer service overall and beyond. C.Craw.... was excellent and more. HE WAS AWESOME TECHNICIAN ONSITE

Garret explained everything in an understandable manner. Very happy with the result.

Jay was excellent and was able to come take a look at my A/C unit within just a couple hours of my initial call. He fixed my issue during the same visit and shared tons of details around what took place and what he recommends based on his full inspection. 10/10 service, I will definitely be partnering with Preferred Home Services again!

I can’t say enough good things about Joe from Preferred Home Services!!! From the moment he arrived, he was professional, honest, and incredibly thorough. What really stood out was that he didn’t try to upsell anything, he simply assessed the situation, explained everything clearly (including pricing), and handled the work with integrity. On top of that, he was genuinely personable and easy to talk to, which made the whole experience even better! Even my dogs loved him (which says a lot), and that kind of energy matters when you’re letting someone into your home. You can tell Joe is a generational plumber who truly knows his craft and takes pride in what he does. As a bonus, we even bonded over my love for Alani Cotton Candy energy drinks (which I forced him to try). So clearly, great taste all around. If you’re looking for someone reliable, honest, and skilled, ask for Joe!!! I highly recommend Preferred Home Services!

Good experience! Called for a stubborn drain. It’s been a problem for years. Preferred Home Services came out the same day, called one hour before arrival, got right to work. Checked plumbing under the house and cleaned out the drain, and cleaned up the mess. They game us a special price of $69 and no service fees. Wow! Yes, I recommend!

Joe was 100% amazing. So courteous, so thorough, so detailed. I really appreciate having hot water again!!

These people are the best ; it made me and my boyfriend very happy after the repairs were done ; we are very happy campers !

Excellent service!! Joe was very knowledgeable and got my problem solved in no time at all. I’ll definitely be calling back for all my home service needs

On time, perfect installation, friendly and great price. Couldn’t ask for anything more!

OUTSTANDING professional service. They came out same day and both technicians were great, clean workplace ...zero improvements needed !

The best experience I’ve ever had with a service company. Prompt, professional, and great communication.

Tony, our plumber, came out and went right to work. After we described what had been going on and he discussed what could be happening and priced things out. Scary but at least we knew what we were getting into. After his inspection, it ended up being a smaller issue. He was thorough in taking care of the problem. He was very knowledgeable. Because of Tony, we won’t hesitate in reaching out to preferred home services in the future.

Amazing, fast service and fair price!

Revlon Spooner and his associate expertly resolved my plumbing problems. I was anxious and clueless, but their professionalism and excellent customer skills calmed me, as I watched them get the job done! Thank you!

Technician came for repair and had to order the part.

John, Andrew, and Raymond did an excellent job on installing our new unit. They were clean, professional, and did a really thorough job explaining what they did when complete. Justin the Sales rep was really transparent and made sure we had everything we needed to make the best possible choice for a new unit

I have nothing but praise for this company! From the front desk to the technicians to the managers, everyone delivers exceptional service, high quality work, and great customer service. They will work with you on interest free financing and pricing. Will was my recent service technician and he was so awesome and on the ball! Shout out to Brandon for his excellent leadership and management. I wholeheartedly recommend Preferred Home Services!

Griffin King did a great job keeping my system running great!

Nick was friendly and thorough while walking me through pricing options to unclog my drain. My sink works great now and he also gave me additional tips to help improve my water pressure.

Hawk and Dee were very professional and explained the process and issues with our line that was blocked with roots. They provided 2 options for my issue. Appreciate the thorough explanation and feedback. In addition the Chris Harbit a Brian Theel performed the repairs to my plumbing system flawlessly. They promptly came out and explained thoroughly the repairs. They removed the section of grass and mulch in the area, removed the damaged piping and provided updates as they were performing the work at each step. They executed the repairs and were extremely professional and great to work with. They cleaned up the area after the repair better than I would have expected. It is dedicated, reliable and professionals that make these types of decisions for a homeowner easy. They exceeded my expectations and timeline for the work performed. Great job! Thank you.

Plumber was very knowledgeable and polite. Explained everything and answered my questions. Fixed the problem the same day.

Ola Tackett was our technician. Ola arrived on time and prepared us with an overview of all the services ahead for us today. He was careful around our house and used his own tools and equipment. Very efficient in his work. Took pictures and shared them by email to keep a record. Provided suggestions for improvement and price to install / covert. No pressure, just honest and insightful recommendations for safety or efficiency. All around positive experience.

Very professional, timely, explained recommendations well.

Very professional and timely. Staff very courteous

Tony C did a wonderful job. He explained everything in detail. Tony C also left me an estimate for possible replacement . Thank you! Rita B

I called on a Thursday morning about water heater leak and a tech came around 1 that day. He surveyed the situation and gave me a reasonable quote . The crew came the next morning and we're done around 2:30. They were all very friendly and knowledgeable.

Called. Scheduled. On time. Sent bio of plumber. Done. Special pricing. Great experience. First choice from now on.

Griffin king

Superb workmanship, extremely thorough, and Rob was very helpful in explaining answers with examples to my questions.

Ola returned for HVAC maintenance. He was honest and knowledgable about his recommendations. Ola, Josh, and Sisto returned the following week to perform the additional HVAC repairs. They were hardworking, thorough, kind, and went above and beyond in their services. I will continue to use Preferred Home Services for future services. Ola, Garrett, and Josh were extremely thorough, hardworking, and did a phenomenal job with my HVAC repairs. I would highly recommend them and Preferred Home Services for any future services. Steven Ross went above and beyond in fixing a water leak on my property. He was knowledgeable, thorough, kind, and very hardworking. I will definitely use Preferred Home Services again and request Steven for future services.

Ola returned for HVAC maintenance. He was honest and knowledgable about his recommendations. Ola, Josh, and Sisto returned the following week to perform the additional HVAC repairs. They were hardworking, thorough, kind, and went above and beyond in their services. I will continue to use Preferred Home Services for future services. Ola, Garrett, and Josh were extremely thorough, hardworking, and did a phenomenal job with my HVAC repairs. I would highly recommend them and Preferred Home Services for any future services. It was a pleasure to work with Harrison! He fixed the clogs in my bathroom and was very knowledgeable and personable.

Chris was a great plumber who went above and beyond cleaning my shower drain.

Caleb and Dylan have provided us with the electrical and HVAC information and services we needed to correct code and routine maintenance issues at a competitive price. They also take and share pictures of areas of concern and step us through the criticality and costs of any repairs. A recent example was not having full house surge protection at our fuse boxes that was less expensive to solve than buying individual surge protectors. Also, their dispatch service also consistently lets us know when they’re arriving and if there will be any delays.

Hawk and Dee were very professional and explained the process and issues with our line that was blocked with roots. They provided 2 options for my issue. Appreciate the thorough explanation and feedback.

Griffin King was very polite, on time and did a good job checking all the equipment.

Everything was great. Very professional

Revlon & Harold (Plumbers) saved the day! There was a leak from our backyard spigot that supports my in-laws RV during their visit. The spigot valve was leaking significantly. The work took about one hour. The success of the quick repairs was due to proper tools and parts provided by the Plumbers available on their service van. Preferred Home Service (PHS) again was on their game! My forth time using the service with excellent end results. Bravo Revlon & Harold & PHS. Both Technicians were Gentleman & very communicative throughout the fix. Give them a bonus!

Preferred is always right on time! We had a gas leak discovered this morning and within a couple of hours, Felix was here to save the day! From scheduling to dispatch to the technicians, everyone is extremely friendly and attentive. They explain everything in a way that’s easy to comprehend, and they get everything done efficiently and effectively! The prices are a bit higher than some because they get out the same day most times. They’re my first call in a jam every time!

Your serviceman explained the limits of the service offered, did his job, offered other services I declined, and was a gentleman throughout. I was quite satisfied with his visit.